Saturday, April 12, 2008

On the back of new restrictions being imposed on eBay users in the United Kingdom requiring that sellers offer PayPal payments for all sales, eBay Australia is mandating that only PayPal payments will be acceptable as of June 17. PayPal is a wholly-owned subsidiary of eBay, and charges a 30¢ transaction fee, plus a commission between 1.1% for high volume traders, and 2.4% for low value or low volume traders. These higher costs will be passed onto buyers.

Cash payment on pick up will be the only other payment option, and it may only be offered in conjunction with PayPal.

eBay has brought in this restriction under the guise of improving customer protection, bolstering its “Paypal Buyer Protection” insurance programme to allow claims up to A$20,000 instead of the previous maximum of $3,000, however as of June 17 many of the items which would exceed $3,000 are no longer covered by the programme, such as services, vehicles, real estate and businesses.

eBay Trust and Safety director Alastair MacGibbon said this change was not in response to the once-off fund established in March to refund eBay buyers who lost their non-existent holiday accommodation packages from the Melbourne eBay seller Robert Kobis. Mr MacGibbon said “It is part of a much larger initiative”.

In addition to these measures, Paypal will be withholding funds from some sellers for 21 days

The Australian Competition and Consumer Commission has held discussion with eBay, but declined to comment. The Australian Consumers Association spokesman Christopher Zinn said the unique use of PayPal could give rise to competition issues, however if the costs charged stayed as they were, they had no further concerns.